Privacy Policy
Last Updated: 03/02/2025
At Story Bridge Hotel (“we”, “us” or “our”), located in Kangaroo Point, Brisbane, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may update this Privacy Policy periodically. We recommend reviewing it regularly to stay informed of any changes.
1. What Personal Information Do We Collect?
We may collect the following types of personal information:
General Details – Name, date of birth, email, phone number, and address.
Identification – Driver’s license or passport details (for verification).
Payment Information – Payment details securely processed by PCI-compliant providers.
Security Data – CCTV footage and facial recognition data (for gaming compliance).
Digital Interactions – Information from website visits, cookies, and social media engagement.
Employment Data – Job applications, employment history, and reference checks.
2. How Do We Collect Your Information?
We collect personal information when you:
Make a reservation (online, by phone, or in person).
Enter our gaming areas (where facial recognition is used for self-exclusion compliance).
Engage with us online (via our website, social media, or third-party booking platforms).
Participate in promotions, loyalty programs, or competitions.
Visit our venue, where CCTV security cameras are in operation.
Apply for employment, where background checks may be required.
3. Why Do We Collect, Use, and Disclose Your Personal Information?
We use your personal information for:
Processing bookings, reservations, and payments.
Providing venue services, including food, beverages, events, and gaming facilities.
Managing security and compliance, including gaming self-exclusion monitoring.
Sending marketing promotions and personalised offers (only with your consent).
Conducting business analytics to improve guest experiences.
Complying with legal obligations, including responsible gambling laws.
Managing employment applications and hiring processes.
4. How Do We Protect Your Personal Information?
We use industry-standard security measures to protect your personal information, including:
Access controls – Only authorised staff can access personal data.
Data encryption and secure storage – Payment details are processed through secure systems.
Regular audits – Compliance with legal and security best practices.
While we take reasonable precautions, no system is completely secure.
5. Who Do We Share Your Personal Information With?
We may disclose your personal information to:
Service providers (such as booking platforms, IT services, and payment processors).
Regulatory bodies (law enforcement, gaming authorities, and government agencies).
Marketing and advertising partners (e.g., Google and Meta for analytics and targeted ads).
Business partners (for joint promotions or events).
Any other party with your consent or as required by law.
6. Use of Cookies and Online Tracking
Our website uses cookies and tracking tools to:
Improve website functionality and user experience.
Personalise content and marketing.
Track and measure advertising performance.
You can manage cookie settings through your browser preferences.
7. Access, Correction, and Deletion of Personal Information
You may request to access, correct, or delete your personal information by contacting us. If you are a member of The Pass App, you can delete your account and data directly in the app.
8. Data Breach Notification
If a data breach occurs that is likely to result in serious harm, we will assess the situation and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
9. How to Make a Complaint
If you have a privacy-related concern or believe we have mishandled your information, you can contact our Privacy Officer:
Email: [Insert Contact Email]
Address: Story Bridge Hotel, Kangaroo Point, Brisbane, QLD 4169
We will acknowledge and respond to your complaint within a reasonable timeframe. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au