Story Bridge Hotel
We are looking for an experienced Duty Manager to join the Story Bridge Hotel!
Story Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the Deery family since 1967 and it continues to go from strength to strength. The Story Bridge Hotel offers a fabulous and rewarding work environment and is fortunate to have a dedicated and energetic team behind it. The Hotel operates 7 days a week breakfast, lunch and dinner till late.
We are looking for a candidate who has strong expertise and experience in high volume bars and extremely busy restaurants. Gaming experience and high service standards are key requirements for this role.
The Duty Manager is responsible for the daily operations of the venue and ensuring the delivery of outstanding customer service. This includes effectively allocating work to and supervising employees in all frontline areas, as well as maintaining and complying with all safety, stock and equipment procedures.
This role is integral to the success of our operation of the hotel, Key Duties and responsibilities include, but are not limited to:
- Staff management
- Patron management
- Overseeing implementation of RSA and RCG practices
- Customer enquiries and/or complaints
- Enforcing and advocating hotel Policies and Procedures
- Being a positive team-focused individual who leads by example
Our successful candidate will demonstrate:
- Experience in effectively managing staff/leading a team
- A demonstrated passion for service and all things food and beverage
- Sound knowledge of Hotel industry and hospitality trends more generally
- The ability to actively mentor and develop potential leaders within the team and foster an environment of growth and professionalism
- The ability to create, implement and monitor operational systems and procedures
- Strong communication skills and professionalism
- Current RSA, RCG + TAB Qualifications
- A can-do attitude